Terms of service
TERMS OF SERVICE
Last updated: August 26, 2026
OVERVIEW
Welcome to GrowBigger.
The terms “we,” “us,” and “our” refer to GrowBigger. GrowBigger operates this online store and website, including the information, content, features, products, and services made available through it (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products from GrowBigger.
By accessing our website, using our Services, or placing an order, you agree to these Terms and our Privacy Policy.
Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.
1. ELIGIBILITY AND CUSTOMER INFORMATION
By using our Services, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.
When placing an order, you agree to provide accurate, complete, and current information, including your name, email address, billing information, payment information, and delivery address.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
2. PRODUCTS
We make reasonable efforts to display and describe our products accurately.
However, colors and appearance may vary slightly depending on your device, screen settings, lighting, and other factors.
Product dimensions and measurements may have minor variations where appropriate due to manufacturing or measurement methods.
We reserve the right to modify or discontinue products and to limit quantities or availability where reasonably necessary.
Product availability may depend on third-party suppliers and fulfillment partners.
3. ORDERS
Submitting an order constitutes an offer to purchase the products in your order.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:
• product unavailability;
• incorrect pricing or product information;
• suspected fraud or unauthorized payment;
• delivery restrictions;
• errors affecting the order; or
• circumstances preventing us or our fulfillment partners from completing the order.
If we cancel an order after payment has been collected, the applicable amount will be refunded using the original payment method unless otherwise agreed or required by law.
Please review your order carefully before submitting it.
Once an order has entered processing or fulfillment, it might not be possible to modify or cancel it.
Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.
4. PRICING AND PAYMENT
Prices displayed on our website are subject to change before an order is placed.
The price applicable to your purchase is the price displayed when you submit your order, subject to correction of obvious errors and applicable law.
Shipping costs, taxes, duties, customs charges, or other applicable charges may be displayed separately where applicable.
Available payment methods are displayed during checkout.
You agree to provide accurate and authorized payment information.
Payment processing may be performed by Shopify Payments, PayPal, or other authorized payment service providers available through our checkout.
5. SHIPPING AND FULFILLMENT
GrowBigger uses third-party suppliers, logistics providers, and fulfillment partners to process and ship certain products.
As a result, products may be shipped directly to you by a third-party fulfillment partner and may originate from a location different from GrowBigger’s business location.
Products within the same order may, in some circumstances, be shipped separately or arrive at different times.
Available shipping methods, estimated delivery times, and applicable shipping charges will be communicated through our website, checkout, order confirmation, or Shipping Policy as appropriate.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
International shipments may be subject to customs procedures, import requirements, taxes, duties, or other charges depending on the destination and applicable law.
We will provide relevant information regarding known charges or responsibilities where required by applicable law.
We are not responsible for delays caused by circumstances outside our reasonable control, but this does not affect any mandatory rights you have under applicable consumer law.
6. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy and any mandatory rights provided by applicable consumer law.
Because some products are fulfilled by third-party suppliers, return instructions and return destinations may vary depending on the product.
Customers must follow the return instructions provided by GrowBigger or the applicable authorized return process before sending a product back.
Do not return a product to an address shown on the original shipping package unless that address has been confirmed as the authorized return destination.
Where applicable law provides additional cancellation, withdrawal, warranty, refund, or conformity rights, those rights remain unaffected.
7. EU/EEA CONSUMER RIGHTS
If you are a consumer located in the European Union or European Economic Area, you may have mandatory consumer rights in addition to these Terms.
For eligible distance purchases, this may include a statutory right to withdraw from the purchase within the applicable withdrawal period without providing a reason.
Information about exercising this right, applicable exceptions, return procedures, and the electronic withdrawal function is provided through our Return & Refund Policy and the relevant features of our store.
Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.
8. THIRD-PARTY FULFILLMENT AND SERVICES
We may use third parties to provide services necessary to operate our store, including:
• product sourcing;
• warehousing;
• order fulfillment;
• shipping and delivery;
• payment processing;
• ecommerce infrastructure;
• analytics; and
• customer communication.
Use of third-party providers does not remove any rights that customers have against GrowBigger where GrowBigger is responsible under applicable law.
Third-party services may also be subject to their own terms and privacy policies where applicable.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of our website, including our branding, text, graphics, layout, design elements, and original content, is owned by or licensed to GrowBigger and is protected by applicable intellectual property laws.
Third-party product names, trademarks, logos, images, and other intellectual property remain the property of their respective owners.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise misuse protected website content without authorization.
10. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, privacy practices, or services of independent third-party websites.
Before purchasing products or services directly from a third party, you should review that third party’s applicable terms and policies.
11. SHOPIFY
GrowBigger is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services.
Purchases made through our store are transactions with GrowBigger and not with Shopify.
Shopify is not the seller of products offered by GrowBigger.
12. PRIVACY
Our collection and processing of personal information is described in our Privacy Policy.
Because our store is hosted by Shopify and uses other service providers, certain information may be processed by Shopify, payment providers, fulfillment providers, and other service providers as necessary to operate the store and fulfill customer orders.
Please review our Privacy Policy for further information.
13. REVIEWS AND CUSTOMER CONTENT
If you submit a product review, image, comment, suggestion, or other content to GrowBigger, you confirm that you have the necessary rights to submit that content.
You must not submit unlawful, misleading, abusive, defamatory, infringing, fraudulent, or malicious content.
Where permitted by law and subject to our Privacy Policy, you grant us permission to display and use content that you voluntarily submit for purposes related to operating and promoting our store.
14. ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, availability, pricing, promotions, shipping charges, or delivery estimates.
Where permitted by applicable law, we reserve the right to correct such errors and update information.
If an error materially affects an order you have already placed, we will handle the situation in accordance with applicable consumer law.
15. PROHIBITED USES
You may not use our website or Services:
• for unlawful or fraudulent purposes;
• to violate applicable laws or regulations;
• to infringe intellectual property or privacy rights;
• to distribute malware or malicious code;
• to interfere with the security or operation of the website;
• to impersonate another person;
• to submit false or misleading information;
• to conduct unauthorized scraping or automated extraction; or
• to otherwise misuse the Services.
We may restrict or terminate access where reasonably necessary to protect our customers, business, website, or legal rights.
16. DISCLAIMER
We aim to provide reliable access to our website and accurate information.
However, website availability may occasionally be interrupted due to maintenance, technical problems, third-party services, or circumstances outside our reasonable control.
Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, GrowBigger will not be responsible for indirect or consequential losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protections.
18. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable requirements.
The current version will be published on this page with the date of the latest update.
Where applicable law requires notice of a material change, we will provide such notice.
20. GOVERNING LAW AND CONSUMER RIGHTS
The governing law and jurisdiction applicable to GrowBigger will be finalized based on the legal establishment of the business before commercial launch.
Regardless of the governing law specified by GrowBigger, mandatory consumer protections applicable to customers in their country of residence remain unaffected where applicable law provides such protection.
21. CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
GrowBigger
Email: mohammaddrou1992@gmail.com
Business address: [TO BE ADDED BEFORE LAUNCH]
Business registration information: [TO BE ADDED IF APPLICABLE]
VAT identification number: [TO BE ADDED IF APPLICABLE]